Welcome to Threshold by StyleHomeDepot! We’re delighted to help you create a beautifully designed home with our premium essentials. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.
About Our Products
What types of home products does Threshold offer?
Threshold specializes in premium home essentials that combine style and functionality. Our collections include:
- Bedding (sheets, comforters, pillows, and complete sets)
- Bath essentials (towels, rugs, and accessories)
- Home decor (area rugs, artificial plants, decorative objects)
- Lighting (ceiling lights and desk lamps)
- Seasonal accents (candles, fragrances, and dorm decor)
Are Threshold products suitable for gift-giving?
Absolutely! Our coordinated collections like bedding sets and bathroom ensembles make excellent gifts. Many of our decorative items like candles, artificial floral arrangements, and accent rugs are popular gift choices. All items are carefully packaged to arrive in perfect condition.
How do I care for my Threshold bedding and towels?
For best results:
- Bedding: Wash in cold water with similar colors, tumble dry low. Avoid bleach to preserve fabric quality.
- Towels: Wash before first use in warm water without fabric softener (which reduces absorbency).
- Area Rugs: Vacuum regularly and spot clean with mild detergent.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number. For standard shipping (DHL/FedEx), tracking updates are typically more detailed and frequent.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
What are your shipping options and costs?
We offer two convenient shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
Designer Tip: Choose standard shipping for time-sensitive projects (like dorm decor before semester starts). The free option is perfect for seasonal updates when timing is flexible.
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote areas. All international orders are shipped DHL/FedEx (standard) or EMS (free shipping). Please note that customers are responsible for any customs fees or import taxes that may apply.
How long does order processing take?
All orders are carefully inspected and processed within 1-2 business days. You’ll receive a shipping confirmation email once your order leaves our warehouse. Delivery times begin counting from the dispatch date, not the order date.
What if my package is delayed?
While we carefully select reliable carriers, occasional delays can occur due to customs, weather, or other factors beyond our control. If your package seems significantly delayed based on the estimated delivery timeframe, please contact us at [email protected] with your order number, and we’ll investigate with the carrier.
Returns & Exchanges
What is your return policy?
We want you to love your Threshold purchases. If you’re not completely satisfied, you may return most items within 15 days of receipt for a refund (excluding shipping costs). Items must be unused, in original packaging with all tags attached. Please contact our customer service team to initiate a return.
How do I return an item?
- Email [email protected] within 15 days of receiving your order
- Include your order number and the items you wish to return
- We’ll provide return instructions and a return authorization number
- Pack items securely in the original packaging
- Ship the return to the address provided (return shipping costs are the customer’s responsibility)
What if my item arrives damaged?
We carefully inspect and package all items, but if something arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size, color, or item, please return the original purchase (following our return process) and place a new order. This ensures you receive your desired item as quickly as possible.
Additional Questions
How can I contact customer service?
Our customer service team is happy to help! Email us at [email protected]. We typically respond within 1-2 business days. For faster service, please include your order number in your inquiry.
Where is Threshold located?
Our headquarters is located at:
667 Holden Street, San Diego, US 92103
However, all orders are fulfilled through our global distribution network to ensure efficient delivery worldwide.
667 Holden Street, San Diego, US 92103
However, all orders are fulfilled through our global distribution network to ensure efficient delivery worldwide.
Do you offer design advice for putting together home collections?
While we don’t currently offer formal design consultations, our website organizes products into coordinated collections to help you create cohesive looks. Many customers find our bedding sets (which include matching shams and decorative pillows) and bathroom collections (with coordinating towels, rugs, and accessories) make decorating effortless. Our product descriptions also include styling suggestions.
Still have questions? We’re here to help! Contact our customer service team at [email protected] for personalized assistance.
Ready to refresh your home with Threshold’s affordable luxury? Start Shopping