At Threshold, we’re committed to making your home decor shopping experience seamless from delivery to returns. Below you’ll find all the details about our shipping options and straightforward return process.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
- Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping – Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.
Tracking Your Order
Once your order ships, you’ll receive an email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.
Returns & Exchanges
We want you to love your Threshold home decor items. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.
Eligibility Requirements
To qualify for a return or exchange:
- Items must be unused, in original condition, and in the original packaging
- Proof of purchase is required (order number or receipt)
- Return request must be initiated within 15 days of receiving your order
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Bed Pillows
- Down Comforters & Duvet Inserts
- Bath Towels (if packaging has been opened)
- Artificial Flowers & Plants (if removed from original packaging)
- Candles & Home Fragrances (once opened)
How to Return an Item
Follow these simple steps to process your return:
- Contact Customer Service within 15 days of receiving your order by emailing [email protected] with your return request
- Wait for approval – Our team will review your request and send return instructions within 1-2 business days
- Package your item – Securely pack the item in its original packaging with all tags attached
- Ship your return – Send the package to our returns center using a trackable shipping method
Return Shipping
The customer is responsible for return shipping costs unless the return is due to our error. For your protection, we recommend:
- Using a trackable shipping service
- Purchasing shipping insurance
Return Address:
Threshold Returns Center
667 Holden Street
San Diego, CA 92103
United States
Refund Processing
Once we receive your returned item:
- We will inspect the item and process your refund within 3-5 business days
- Refunds will be issued to the original payment method
- Credit card refunds may take 5-10 business days to appear on your statement
- PayPal refunds are typically processed within 24 hours
For exchanges, we will ship your new item once we receive and process your return. Shipping charges for exchanges follow our standard shipping policy.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
Need Help?
Our customer service team is happy to assist with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.
Return Request Email Template
Subject: Return Request for Order #[Your Order Number]
Dear Threshold Customer Service,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
Preferred resolution: [Refund to original payment method/Exchange for (specify product)/Store credit]
Please send me the return instructions at your earliest convenience.
Thank you,
[Your Full Name]
[Your Contact Information]